Policies

Deposit Policy:
Deposit on all cabins is 25% of total price of the rental rate.

Cancellation Policy:
We will refund your deposit less a $50.00 handling fee only if we are notified in writing 30 days or more in advance of your arrival date.

No-Show Policy:
No-shows will be charged 100% of one night stay including tax.

Check-In:
Summer check-in hours are between 4-6 PM. Winter check-in hours are 2-4 PM.

Check-Out:
Check-out ends 10:00 AM

Late Check-Out:
May be possible upon request

Pet Policy:
Please contact the property for advance dog reservations. There is a $15.00 a day per dog nonrefundable fee. The resort reserves the right to limit the number, size and breed of dog on a case by case basis (maximum two dogs per cabin).

Taxes:
Applicable taxes subject to change without notice

Damages:
All tenants will be held 100% responsible for any damages done to the property.

Privacy Policies:
Veterans on the Lake Resort takes every precaution to protect our customers' information. When customers submit sensitive information via website, it is protected both online and off-line. When our registration/order form asks users to enter sensitive information, such as a credit card number and/or social security number, that information is encrypted and is protected with the best encryption software in the industry – SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, when you are just 'surfing.'

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a reservations specialist) are granted access to personally identifiable information. All employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. Finally, the servers on which we store personally identifiable information are kept in a secure, locked environment. If you have any questions about the security at our website, you can email us at vetlake@frontiernet.net.

Reserving a room at veterans-on-the-lake.com is absolutely safe. We guarantee that with each purchase you make, any personal information you provide is secure. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. In the unlikely event that you are subject to fraudulent charges as a result of making a reservation at veterans-on-the-lake.com, we will cover your liability up to $50. This applies only if the unauthorized use of your credit card resulted through no fault of your own while using Veterans on the Lake Resort's secure server, and providing that you notified your credit card provider in accordance with its reporting rules and procedures.

veterans-on-the-lake.com's secure server uses the latest industry standard encryption software (SSL) to protect personal information. It encrypts all of your personal information, including credit card number and name and address, so that it cannot be read as the information travels over the internet. You will know that your connection becomes secure during the checkout process by seeing the "s" for "secure" in https://... in your browser's address block.

If you are having trouble booking a room online, we are always happy to take your reservation by phone. You can reach our regular office line at 800-777-7538.

We hope your stay is enjoyable, and please let us know if you have any questions we can answer.

Thank You.
 

The Reservations Department